Frequently asked questions

Orders & shipping

Track your order and prepare for its arrival.

How long will it take to receive my order?

All orders are prepared and shipped within 1 to 2 business days (Monday to Friday). Delivery time: 9 to 13 business days (Monday to Friday). The total time to receive your order is between 10 and 15 business days (Monday to Friday).

How can I track my order?

You can track your order status on your My account page.

Do you ship to my country?

We ship to many countries. However, if your country isn’t in the list when you place your order, feel free to contact us.

Will my items arrive in a single package?

We do our best to make that happen.

Account & returns

Find your details and how returns work.

How do I create an account?

Creating an account couldn’t be simpler. Go to the My account page and fill in the form.

How can I change my shipping address?

You can change your address on the My account page.

What is your return and refund policy?

You’ll find all the information you need on the dedicated page.

About Kinthia

Learn more about Kinthia and get in touch.

Where are you based?

We’re based in France, in a small town near Paris: Jouy-le-Moutier, in the Val-d’Oise.

Where do your products come from?

Our products come from various suppliers based around the world.

How can I contact you?

Visit our contact page.