Refund and returns policy

At Kinthia, we do our best to make our product descriptions as detailed as possible, so there are no unpleasant surprises when you receive your order. We want our customers to know exactly what they’re ordering.

Specific rights by region

European Union:
• Consumer protection under national laws
• 30-day right of withdrawal

United Kingdom:
• Consumer Rights Act 2015
• 30-day right of return

United States:
• 30-day right of return
• Compliance with local consumer protection laws
• Alternative dispute resolution available

Return period

Our refund policy lasts 30 days from receipt of the package. After that, we unfortunately can’t offer a refund or exchange.

To be eligible for a return

• The item must be unused and in the same condition as when you received it.
• The item must be in its original packaging.

A proof of purchase or receipt is required for any return.

Please do not send your purchase back to the manufacturer.

Defective or damaged items

If one or more items you received are defective or damaged:

1. Contact us at [email protected]
2. Provide a proof of purchase (for example, a screenshot of the confirmation email) and photos of the items concerned.
3. Tell us whether you prefer a refund or a replacement.

Order cancellation

Orders can be canceled within one day of being placed, if they haven’t shipped yet.
Send your cancellation request to [email protected]
Once the order has been processed or shipped, it can no longer be canceled.

Address errors

It’s up to you to check that your address is correct and to let us know of any change as soon as possible. This is only possible if your order hasn’t been processed yet.

We can’t be held responsible for incorrect shipping information. Nor are we responsible for refused or undeliverable orders (unreachable or incomplete addresses, etc.).
In the latter case, packages may be returned to us, but not always.

If your order is returned to the sender, we’ll offer you a refund minus shipping costs, or a reshipment, as you prefer.

You can’t request a reshipment or refund of your order until the package has been received back by the sender.

Exchanges and refunds

1. Exchanges:

Exchanges are only possible for a different size or color of the same product.
If you’d like a different product, return the original item for a refund, then place a new order.

2. Refunds:
By default, refunds are issued to your original payment method.
Only the amount actually paid (after any discounts) will be refunded.

Refund process

Once the item has been returned and inspected, you’ll receive an email confirming its receipt and the approval or rejection of your refund.
If approved, the refund will be processed within 2 business days at most and credited to your original payment method.

Late or missing refunds:

1. Check your bank account.
2. Contact your bank or card issuer to check processing times.
3. If the problem persists, contact us at [email protected]

Return and shipping costs

  • Return shipping costs are paid by the customer.
  • These costs are non-refundable (except for defective items).
  • In the event of a refund, return costs will be deducted from the total amount.

For items worth more than €60, we recommend using a tracked service or shipping insurance. Kinthia can’t guarantee receipt of returned items sent without tracking.

Return address

For any return request, please contact us first by email or phone before sending anything.

Returns are only accepted after approval by our customer service, so that we can give you the exact address and the steps to follow.
Any package sent back without prior confirmation unfortunately can’t be processed.