The website kinthia.com (Kinthia) is operated by the company Arfooo, located at 40 rue du Val de Glatigny, 95280 Jouy-le-Moutier, France<\/b>. The terms “we”, “our”, “us”, “Site”, “Seller” and “Services” refer to Kinthia<\/b>.
By accessing this site or purchasing a product, you agree to comply with these General Terms and Conditions of Sale<\/b> (“Terms”). If you do not agree, please do not use this site.<\/p>\n
These Terms apply to all distance sales, without this list being exhaustive: goods and services (the “Services”) sold between the Seller and the Buyer. They are intended to govern the relationship between the Seller and Buyers.<\/p>\n
They can be accessed and printed at any time through a direct link at the bottom of the Site. The fact that Kinthia does not, at any given time, invoke any of these general terms of sale cannot be interpreted as a waiver of its right to invoke any of them later.<\/p>\n
The invalidity of a contractual clause does not invalidate the general terms of sale. Kinthia’s temporary or permanent non-application of one or more clauses of the general terms of sale shall not constitute a waiver of the other clauses, which remain in effect.<\/p>\n
The Site is in principle accessible to all internet users 24 hours a day, 7 days a week, except for interruptions, scheduled or not, by Kinthia or its service providers for maintenance and\/or security purposes, in cases of force majeure, or for updates to the Site. Kinthia cannot be held liable for any damage of any kind resulting from the Site being unavailable.<\/p>\n
Kinthia does not guarantee that the Site will be free of anomalies, errors or bugs, or that it will operate without failure or interruption. It may freely, and at its sole discretion, determine any period during which the Site or its content is unavailable. Nor can Kinthia be held liable for problems with data transmission, connection or network unavailability.<\/p>\n
Kinthia<\/b> can be contacted using the following details<\/b>:<\/span><\/p>\n Postal address: Arfooo, 40 rue du Val de Glatigny, 95280 Jouy-le-Moutier, France Our store is hosted by the French company o2switch<\/b>.<\/p>\n By accepting these Terms, you declare that you have reached the legal age of majority in your country or province of residence. You also consent to allowing any minor under your responsibility to use this site. We reserve the right to refuse service to anyone for any reason at any time. Acceptance of these general terms is shown by a checkbox in the registration, order or contact form. This acceptance can only be full and complete. Any acceptance with reservations is considered null and void. A User who does not agree to be bound by these general terms must not use the Services.<\/p>\n Prices shown on the site may change without notice. We do everything we can to describe our products accurately (images and text). However, we cannot guarantee that the colors displayed on your screen perfectly match those of the actual product.<\/p>\n To place an order, the Buyer must select the product of their choice and add it to their cart.<\/p>\n They can view the summary of their cart at any time until the order is finally confirmed, and can correct any errors in the information entered.<\/p>\n The order is deemed received by Kinthia once it has been finally confirmed by the Buyer.<\/p>\n Kinthia recommends that the Buyer keep the information contained in the order confirmation.<\/p>\n Delivery not received<\/b>: Refused delivery<\/b>: Defective or damaged products<\/b>: Change of address<\/b>: The right of withdrawal is exercised as provided for by the French Consumer Code, or more broadly as set out below.<\/p>\n European Union: United Kingdom: United States: Our refund policy lasts 30 days from receipt of the package. After that, we unfortunately can’t offer a refund or exchange.<\/p>\n \u2022 The item must be unused and in the same condition as when you received it. A proof of purchase or receipt is required for any return.<\/p>\n Please do not send your purchase back to the manufacturer.<\/p>\n The Seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. In the event of a lack of conformity, the Customer may obtain repair or replacement of the product or, failing that, a refund. The legal warranty of conformity applies regardless of any commercial warranty that may be offered.<\/p>\n The Seller is also bound by the warranty against hidden defects<\/b> in the product sold that make it unfit for its intended use, or that reduce that use so much that the buyer would not have bought it, or would have paid a lower price, had they known of them.<\/p>\n The Customer has 2 years from discovering the defect to take action. For any request regarding the legal warranties, the Customer is invited to contact customer service by:<\/p>\n Email: contact@kinthia.com Please include your order number and a description of the problem. The legal warranties do not cover:<\/p>\n Exercising the legal warranty of conformity or the warranty against hidden defects is free of charge for the Customer. Kinthia undertakes to carry out regular checks to verify that the Site is working and accessible. Accordingly, Kinthia reserves the right to temporarily interrupt access to the Site for maintenance. Likewise, Kinthia cannot be held liable for temporary difficulties or inability to access the Site caused by circumstances beyond its control, force majeure, or disruptions of telecommunication networks.<\/p>\n Kinthia provides the Buyer with no warranty as to the suitability of the Services for their needs, expectations or constraints.<\/p>\n Kinthia’s liability is excluded for any direct or indirect harm to property or persons suffered by the Buyer or a third party and resulting from the following cases:<\/p>\n \u2022 Negligence or fault by the Buyer or a third party, Kinthia cannot be held liable for failure to perform, or delay in performing, sales contracts due to circumstances beyond its control or force majeure, it being expressly specified that the following are considered force majeure, in addition to those usually recognized by the case law of the courts of the Buyers’ countries: In any event, any liability that Kinthia may incur under these terms is expressly limited to proven direct damage suffered by Buyers.<\/p>\n
Email address: contact@kinthia.com
Phone number: +33 9 54 55 77 83<\/p>\nArticle 1: Use of our online store<\/h2>\n
Any illegal use of our products or violation of applicable laws will result in the immediate termination of your access rights.<\/p>\nArticle 2: General conditions<\/h2>\n
Your content (excluding banking information) may be transferred unencrypted over various networks. Credit card information, however, is always encrypted during transmission.<\/p>\nArticle 3: Acceptance of the general terms<\/h2>\n
Article 4: Prices and product availability<\/h2>\n
Because of frequent updates, some products shown as available may no longer be available at the time of purchase.<\/p>\nArticle 5: Product descriptions<\/h2>\n
Article 6: Orders<\/h2>\n
Article 7: Shipping and returns<\/h2>\n
If your package is shown as delivered but you have not received it, we advise you to check with your neighbors or the carrier.
If the package is lost by the carrier, we will issue a refund or reship the order after investigation.<\/p>\n
If delivery is refused, the return costs will be deducted from your refund. If the package cannot be returned or traced, a 25% fee<\/b> will apply.<\/p>\n
If the product has a defect (not related to the packaging), we will favor repair or exchange before offering a refund.<\/p>\n
Any address error must be reported within 1 day<\/b> of ordering. After that, Kinthia cannot be held responsible for any delivery problem.<\/p>\nArticle 8: Right of withdrawal<\/h2>\n
\u2022 Consumer protection under national laws
\u2022 30-day right of withdrawal<\/p>\n
\u2022 Consumer Rights Act 2015
\u2022 30-day right of return<\/p>\n
\u2022 30-day right of return
\u2022 Compliance with local consumer protection laws
\u2022 Alternative dispute resolution available<\/p>\nReturn period<\/h3>\n
To be eligible for a return<\/h3>\n
\u2022 The item must be in its original packaging.<\/p>\nArticle 9: Legal warranties<\/h2>\n
The consumer has 2 years from delivery of the goods<\/b> to take action under the legal warranty of conformity.<\/p>\n
The Customer does not have to prove the existence of the lack of conformity during the 24 months following delivery of the goods.<\/p>\n
In the event of a hidden defect, the Customer can choose between returning the product for a refund, or keeping the product and requesting a price reduction.<\/p>\n1. Exercising the warranties<\/h3>\n
or
Postal address: Arfooo, 40 rue du Val de Glatigny, 95280 Jouy-le-Moutier, France<\/p>\n
The cost of returning a non-conforming or defective product is covered by the Seller under the legal warranties.<\/p>\n2. Warranty exclusions<\/h3>\n
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3. Reminder of consumer rights<\/h3>\n
These warranties apply regardless of any commercial warranty that may be offered.<\/p>\nArticle 10: Kinthia’s liability<\/h2>\n
\u2022 Any use under conditions clearly not compliant with the use of the Services.<\/p>\n
exceptional weather, natural disasters, fires and floods, lightning, attacks, breakdowns or blockages of telecommunication networks, means of transport or postal services, including due to strikes, damage caused by viruses that the security tools available on the market cannot eradicate, and any legal, regulatory or public-order obligation imposed by the competent authorities that would substantially change these general terms.<\/p>\n