{"id":10504,"date":"2026-07-23T14:00:07","date_gmt":"2026-07-23T12:00:07","guid":{"rendered":"https:\/\/www.kinthia.com\/faq\/"},"modified":"2026-10-19T21:39:07","modified_gmt":"2026-10-19T19:39:07","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.kinthia.com\/en\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\n
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Orders & shipping<\/h2>\n\n\n\n

Track your order and prepare for its arrival.<\/p>\n\n\n\n

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How long will it take to receive my order?<\/summary>\n

All orders are prepared and shipped within 1 to 2 business days (Monday to Friday). Delivery time: 9 to 13 business days (Monday to Friday). The total time to receive your order is between 10 and 15 business days (Monday to Friday).<\/p>\n<\/details>\n\n\n\n

How can I track my order?<\/summary>\n

You can track your order status on your My account<\/a> page.<\/p>\n<\/details>\n\n\n\n

Do you ship to my country?<\/summary>\n

We ship to many countries. However, if your country isn’t in the list when you place your order, feel free to contact us<\/a>.<\/p>\n<\/details>\n\n\n\n

Will my items arrive in a single package?<\/summary>\n

We do our best to make that happen.<\/p>\n<\/details>\n<\/div>\n<\/section>\n\n\n\n

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Account & returns<\/h2>\n\n\n\n

Find your details and how returns work.<\/p>\n\n\n\n

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How do I create an account?<\/summary>\n

Creating an account couldn’t be simpler. Go to the My account<\/a> page and fill in the form.<\/p>\n<\/details>\n\n\n\n

How can I change my shipping address?<\/summary>\n

You can change your address on the My account<\/a> page.<\/p>\n<\/details>\n\n\n\n

What is your return and refund policy?<\/summary>\n

You’ll find all the information you need on the dedicated page<\/a>.<\/p>\n<\/details>\n<\/div>\n<\/section>\n\n\n\n

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About Kinthia<\/h2>\n\n\n\n

Learn more about Kinthia and get in touch.<\/p>\n\n\n\n

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Where are you based?<\/summary>\n

We’re based in France, in a small town near Paris: Jouy-le-Moutier, in the Val-d’Oise.<\/p>\n<\/details>\n\n\n\n

Where do your products come from?<\/summary>\n

Our products come from various suppliers based around the world.<\/p>\n<\/details>\n\n\n\n

How can I contact you?<\/summary>\n

Visit our contact page<\/a>.<\/p>\n<\/details>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"

Orders & shipping Track your order and prepare for its arrival. Account & returns Find your details and how returns<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/faq.php","meta":{"footnotes":""},"class_list":["post-10504","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.kinthia.com\/en\/wp-json\/wp\/v2\/pages\/10504","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kinthia.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.kinthia.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.kinthia.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kinthia.com\/en\/wp-json\/wp\/v2\/comments?post=10504"}],"version-history":[{"count":1,"href":"https:\/\/www.kinthia.com\/en\/wp-json\/wp\/v2\/pages\/10504\/revisions"}],"predecessor-version":[{"id":10515,"href":"https:\/\/www.kinthia.com\/en\/wp-json\/wp\/v2\/pages\/10504\/revisions\/10515"}],"wp:attachment":[{"href":"https:\/\/www.kinthia.com\/en\/wp-json\/wp\/v2\/media?parent=10504"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}